Privacy Policy

Your privacy regarding your personal data is very important to LMG Resolutions Ltd. We care about your personal data and ensuring you’re informed about how we use it. LMG Resolutions Ltd promises to protect your data, and to manage any information you share with us in line with data protection laws.​

This Privacy Policy sets out how and why LMG Resolutions Ltd will collect and use your personal data and our legal basis for its use, to ensure you remain informed and in control of your information.​

Please read this policy carefully, along with our Terms and Conditions and any other documents referred to in this policy, to understand how we collect, use and store your personal information. If you have any questions about how LMG Resolutions Ltd processes your information, please get touch by email at LMGoodwin1980@outlook.com   

WHO WE ARE

LMG Resolutions Ltd operates primarily form 14 Darbyshire Close, Deeping St James, Lincolnshire, PE6 8SF.​​

We collect, use and are responsible for certain information about you. When we do so, we are regulated under the General Data Protection Regulation which applies across the European Union (including the United Kingdom) and we are responsible as 'controller' of that personal information for the purposes of those laws.

THE PERSONAL INFORMATION WE COLLECT AND USE

Personal information provided by you. 

In the course of operating our business, we collect personal information when you provide it to us, such as your name, company name, postal address, email address, phone numbers, correspondence details, payment details, relevant health conditions.   ​

Personal information provided by third parties

Occasionally we may receive information about you from other sources, which we will add to the information we already hold about you in order to help us provide services to you and to improve and personalise our service to you.

Personal information about other individuals

If you give us information on behalf of someone else as an alternate contact, contact names, contact numbers, other information regarding services provided by LMG Resolutions Ltd you confirm that the other person has agreed that you can:​

• give consent on his/her behalf to the processing of his/her personal data;
• receive on his/her behalf any data protection notices; and
• if relevant, give consent to the transfer of his/her personal data abroad. 

HOW AND WHEN DO WE COLLECT INFORMATION FROM YOU? 

Information is collected from any enquiries over the phone, via email, social media or directly from you face to face. We also collect personal information when you send us feedback and complete customer surveys.​

We may monitor and record communications with you (such as telephone conversations and emails). We may do this for a number of reasons, such as to check the quality of our customer service, for training purposes, to prevent fraud or to make sure we are complying with legal requirements.​

REASONS WE CAN COLLECT AND USE YOUR PERSONAL INFORMATION 

We rely on a different lawful basis for collecting and using personal data in different situations.

Contracts

Where you make enquiries about the services we provide, before you become a client with us, we need to collect personal information about you so that we can take steps to enter into a contract with you. Once you have become a client, we need to collect and use personal information to provide services to you and to claim our right to be paid in return for our services under our standard terms of business/contract with you. This includes collecting and using your personal information to: 

• enable us to follow up on enquiries made by you in relation to services offered by LMG Resolutions Ltd in accordance with industry guidelines and to give you our quote;
• prepare an agreement with you;
• manage any accounts you hold with us;
• contact you for reasons related to the service you have signed up for or to provide information you have requested;
• deal with payment for our services;
• notify you of any changes to our services that may affect you; and
• resolve disputes or collect overdue payments.

Legal obligations 

We collect and use personal information to comply with our legal obligations. For example, we will take copies of documents that identify you so that we can comply with anti-money laundering and counter-terrorist financing requirements.

Legitimate business interests 

Our priority is to make sure we give a high quality and fulfilling service to customers and to follow up effectively on enquiries even though we accept that not all enquiries will lead to a business relationship or contract. We collect personal information to: 

• follow up on enquiries in accordance with industry guidelines and provide quotes for services;
• improve our services;
• detect and prevent fraud; and
• prevent offensive, inappropriate or objectionable content being sent to or posted on our social media pages or to stop any other form of disruptive behaviour.

Credit checking 

We may do a credit check on you so that we can make credit decisions about you and people or businesses/governing bodies associated with you. These checks may also be used to help prevent and detect fraud and money laundering. Our search will be recorded on the files of the credit reference agency. 

We may also disclose information about how you conduct your account to credit reference agencies and your information may be linked to records relating to other people living at the same address or who are financially linked to you. Other credit businesses may use your information to make credit decisions about you and the people with whom you are financially associated, trace debtors, and prevent and detect fraud and money laundering. If you provide false or inaccurate information to us and we suspect fraud, we will record this. 

When will we contact any other person about you? 

If you provide us with details of any other person we can contact to discuss your account, we may contact that person and discuss and share the details of your account with that person and deal with that person in relation to your account as if that person was you. We may particularly want to do this if we are unable to get in touch with you for any reason. If you change your mind, you can email us at LMGoodwin1980@outlook.com and have this person taken off your account as an alternate contact person.​

TRANSFERS OF YOUR PERSONAL INFORMATION OUT OF THE EEA 

We will not transfer your personal data outside of the United Kingdom OR European Economic Area or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.

HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION? 

We will usually hold your personal information as a customer or employee on our system for the period we are required to retain this information by applicable UK law.

WHAT RIGHTS DO YOU HAVE? 

Under the General Data Protection Regulation, you have a number of important rights. These include the following rights: 

• request a copy of your information which we hold (subject access request);
• require us to correct any mistakes in your information which we hold;
• require the erasure of personal information concerning you in certain situations;
• require us to stop contacting you for direct marketing purposes;
• object in certain other situations to our continued processing of your personal information;
• restrict our processing of your personal information in certain circumstances;
• object to decisions being taken by automated means which produce legal effects concerning you or which affect you significantly; and
• receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations.​

Further information on each of these rights is available from the Information Commissioner’s Office.

 If you would like to exercise any of these rights, please:​

• email us on LMGoodwin1980@outlook.com ; 
• let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
• let us know the information to which your request relates, including any account or reference numbers​

We will not charge any fee for any of these services in most cases.

HOW TO CONTACT US 

We hope that we can resolve any query or concern you raise about the way we use your personal information. Please contact us if you have any questions about this privacy policy or the information we hold about you. 

If you wish to contact us, please send an email to LMGoodwin1980@outlook.com 

CHANGES TO THE PRIVACY POLICY

This Privacy Notice was published January 2024. We may change this Privacy Notice from time to time. You should check this policy occasionally to ensure you are aware of the most recent version.